Return Policy
Return policy
(A consumer is any natural person who performs a legal act that cannot primarily be attributed to their business or independent professional activities.)
Information about withdrawal
Right of withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:
on which you, or a third party designated by you (who is not the carrier), took possession of the goods, insofar as you ordered one or more goods under a single order and these were delivered simultaneously;
on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, insofar as you ordered multiple goods under one order and these were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this by email: SUPPORT@lilredrobin.com. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal.
If you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), immediately and no later than 30 days after receiving your withdrawal notice.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will this refund incur any additional costs for you.
We may refuse to refund until we have:
received the returned goods, or you have demonstrated that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately and no later than 30 days after the date on which you informed us of the cancellation of the contract. The deadline is met if you return the goods before the 30-day period expires.
The direct costs of returning the goods are at your expense.
You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that goes beyond what is necessary to determine their nature, properties, and functioning.
Reasons for exclusion and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:
for the delivery of goods that are not prefabricated and that are manufactured on the basis of an individual choice or decision by the consumer;
for the delivery of goods that are liable to deteriorate rapidly or have a limited shelf life;
for the delivery of alcoholic beverages whose price has been agreed in the contract but which cannot be delivered until at least 30 days after the conclusion of the contract and whose value depends on market fluctuations;
for the delivery of newspapers, periodicals, or magazines, with the exception of subscriptions.
The right of withdrawal expires prematurely in the case of agreements:
for the delivery of sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;
for the delivery of goods that, due to their nature, are inseparably mixed with other goods after delivery;
for the delivery of audio and video recordings and computer software in sealed packaging, if the seal has been broken after delivery.
Example of a cancellation form
In any case, please contact us at the following email address before returning the goods to us: support@lilredrobin.com.
The return address on our packages is not our address for returns. Upon request, you will receive our return address by email.
If you wish to cancel the contract, please complete the form below and send it to us by email.
Cancellation form
I/we () hereby cancel the contract concluded by me/us () concerning:
the purchase of the following goods (*) /
the performance of the following service (*)
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as applicable.
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